Shipping | Pickup Policies.
We offer free curbside pickup (choose Pickup at checkout) at our location: 202 2nd Ave NE, Nakusp BC. Note: we do not offer a classic brick and mortar location.
Orders are normally ready to be picked up the following day from 10pm - 9pm Monday - Saturday. We do not fill orders on Sundays. If you need your order sooner or on Sunday please email us at email@example.com and let us know. We will try our best to accommodate.
Instagram | Facebook @rollingmosscreations
- Shipping In Canada
Packages are shipped through Canada Post using the option chosen and paid for by you at time of checkout. All orders are processed within 2-4 business days depending on product. Special orders may take longer. Always order early to receive your items for events & holidays.Expedited Parcel over $80 (Canadian and USA orders): Free
Expedited Parcel or Xpresspost will be options at time of checkout for order $80 or less
- Use + International Shipping
Packages are shipped through Canada Post using the option chosen and paid for by you at time of checkout. All orders are processed within 2-4 business days depending on product. Special orders may take longer. Always order early to receive your items for events & holidays.
Shipping and handling frees do not include any import fees or taxes, customs or international duties. Any additional fees are the responsibility of the customer.
USA + International Shipping Rates
Small Packet USA Air: $9.00 (not tracked) $15 (tracked)
Small Packet International Air: Contact us for shipping costs. Prices may vary depending on location.
- Terms + Conditions
In the rare case that additional shipping costs need to be factored in due too package size and/or weight. Customer will be contacted with price difference and will have the opportunity to confirm purchase or decline with a full return. If you have any questions or concerns about shipping please contact us here or at firstname.lastname@example.org
RollingMoss Creations is not responsible for lost, stolen or delayed packages. Once it leaves our location we personally can not control the delivery times by Canada Post, UPS, OTHER or how they handle packages.
Please contact me as soon as possible if you wish to cancel an order. Orders that have already been shipped cannot be cancelled.
Due to health regulations we are unable to give returns or exchanges on products once used, unless product is deemed defective . To be eligible for a return or exchange all items must be unused and in the same condition it was received in. Returned shipping is the responsibility of customer.
At any point your not happy with your purchase please contact us. Let us work together to come up with a solution. We take pride in our items - we just want you to me as happy with our products as we are.
All items are handmade, so your product's appearance may slightly vary from the picture - but never ever in quality. Some small color variations may occur due to differences in monitor.